Are you beginning and ending your sessions on time? (membership)

begin and end massage sessions

I know this can seem like a bit of a no-brainer, but there are a couple of really deep issues at play here.   It is hard to overstate (as you will hear in the video) how far reaching this one “small” issue can be. And don’t worry, I’m not here to judge!  If you’re pretty … Continue Reading …

Mistakes with money are normal – how do you react? (membership)

money mistakes

Today’s video is all about how we handle money mistakes in our business.  Especially when we’re in the growth stage and cash is tight, we need to keep an eye on how we react to our mistakes. Most people seem to think they shouldn’t make any mistakes.  But I’ll just save you the suspense – … Continue Reading …

Money: Anxiety or insipration? (membership)

money in massage practice

Today’s video is all about that essential part of owning a business: money.  Over the 11 years of owning my full-time practice, I’ve had gobs of opportunity to practice coming to grips with how money functions in my life. And no matter what inspirational quotes say, our relationship with money is complex.  Why?  Because we’re … Continue Reading …

Two kinds of marketing for your massage practice (membership)

marketing for your massage practice

When you are running any kind of business, you need marketing.  Duh, right?  But do you have a good handle on the two different kinds of marketing you need? If not, this is the post for you!  For any of you who have been following me or working with me in one of my classes … Continue Reading …

What to do when you get it wrong with a client (membership)

your massage practice makes a difference in the world

Due to technical difficulties this week’s post is a blog post instead of a video! No one escapes making mistakes with clients.  Sometimes it’s a simple billing error or miscommunication about pricing.  Sometimes the client is uncomfortable (too cold, too hot, not enough bolstering, too much talking on your part, not enough checking in on … Continue Reading …

Why cash flow is so important in your massage business (membership)

cash flow in massage business

Cash flow!  It’s not just for multi-million dollar businesses.  EVERY business needs healthy cash flow. In today’s post I talk about the best way to ensure healthy cash flow in your massage practice.  I’m sure it won’t surprise you to know that it’s linked in with the other things I talk about so often . … Continue Reading …

Collaborations can grow your massage practice (membership)

massage practice collaborations

It’s tempting to think of our relationships with other practitioners as either referral relationships or nothing.  But dreaming up enjoyable opportunities for collaboration, even in the total absence of referrals, creates powerful opportunities for your massage practice. In today’s video I talk about how and why these collaborations can make such a big difference.  I … Continue Reading …

Accepting client payments (membership)

money in massage business

HOW you accept client payment and HOW you talk to clients about your massage prices in session is so, so, so important! HOW we talk about and accept payment is a huge part of how we manage our client relationships.  Hesitation on your part can create hesitation in your clients, or at least a little … Continue Reading …