What to do when you get it wrong with a client (membership)

your massage practice makes a difference in the world

Due to technical difficulties this week’s post is a blog post instead of a video! No one escapes making mistakes with clients.  Sometimes it’s a simple billing error or miscommunication about pricing.  Sometimes the client is uncomfortable (too cold, too hot, not enough bolstering, too much talking on your part, not enough checking in on … Continue Reading …

How to manage a massage practice when you don’t really know what you’re doing (membership)

building your massage practice

Today I give you 4 concrete steps for getting your massage practice going when you’re not really sure what to do next (or first). This applies whether you’re just starting out or you have been in your practice for a while and are feeling stuck.  Time and time again, these four things are exactly what … Continue Reading …

Sole Proprietorship or LLC? And, what’s the deal with loans?

your massage practice

Prefer podcast format?  Here you go! This was my first YouTube LiveStream!  Thank you so much to Kenyata and Christian for emailing in your questions. One of the first worksheets in the OYP program is about registering your biz with your secretary of state and getting all of your bank accounts and “back-end” stuff in … Continue Reading …

Why does structure matter? Why can’t you just follow your bliss? (membership)

structure and bliss

This is a wonderful topic and I love talking about it.  So often, massage therapists start their own practices because they LOVE serving their clients.  But, without the right structures in place to support that service, it can be extremely difficult to actually get the growth and stability you need. In today’s video I talk … Continue Reading …

How much grit does it take to grow and maintain a practice? (membership)

grit

There’s no doubt that it takes some grit to grow and maintain a practice.  BUT, we can’t be all-grit-all-the-time and expect ourselves to be ok with that. For me, this topic is one of the most profound aspects of running a business and it doesn’t get talked about enough. As I say in the video, … Continue Reading …

When family is big AND you’re an entrepreneur (membership)

family and business

It’s gonna happen.  When you’re growing and maintaining your practice, family and work will clash to some degree.  Not all the time (hopefully) and not super painfully (hopefully), but there is always the need to find a way for these two parts of life to co-exist. This is different than most jobs because your when … Continue Reading …

Your mistakes are NORMAL! (membership)

mistakes are normal

Mistakes can work for you – or at least not drag you down.  It is absolutely normal that we make mistakes when growing and running our practices. Whether it’s in spending money, managing client relationships, or a hundred other things that come up in our businesses, making sure you can get some kind of productivity … Continue Reading …

Making sure you have enough NEW clients (membership)

enough new clients

There will always be a need for new clients in your practice . . . even if your retention is top notch!  There are all sorts of very good reasons to “lose” clients (along with not-so-good reasons).  But when it happens, you need to make sure you’re not ending up with empty spots in your … Continue Reading …