Q&A Podcast Episode!

massage business Q&A

In today’s episode I answer questions about: Selling products in your practice and how to decide whether you should How to respond if clients are reluctant to write a review for you because they don’t want your schedule to fill (so they can get in whenever they want), and Chatty clients pushing session time to … Continue Reading …

3 ways to stay consistent with your prices and policies (membership)

stay consistent with prices and policies

There are few things more off-putting to clients than confusion. If they feel confused about your prices or policies because you’re not consistent, it can lower your client’s overall satisfaction, and therefore your retention rate. In today’s final membership post, I give you three ways to make sure you’re staying consistent so you and your … Continue Reading …

3 times when it’s ok (even good!) to offer a free session (membership)

massage table

There aren’t many times when I suggest offering free (or even discounted) sessions. But there are times when doing so can directly build your business. In today’s post, I talk about each of those three times and why it can be so helpful to your business and to client retention. I think it’s important . . . Continue Reading…

Last Friday’s podcast episode!

your massage practice podcast

Here is the podcast episode Amber Cook and I recorded (along with our lovely YouTube listeners) on Friday. If you’re reading this via email click through to the post to listen. Amber took the time to interview me about the origins of my own practice and about how Your Massage Practice came about. We also … Continue Reading …

3 ways to get new clients (membership)

get new massage clients

Bringing in new clients is a must-have. Whether you’re just starting out and have one client or you have a solid client base but want to grow it, today’s post is for you. And I can’t let this post go without this note: remember that it stinks to constantly be on the “I need new … Continue Reading …

3 ingredients for creating the right processes in your massage practice (membership)

massage practice processes

Having strong processes in place in your business: helps keep you out of overwhelmbroadcasts your professionalism to potential and current clientscreates flow and momentum in the growth of your practiceis just good business Your processes matter (it’s why I harp on them so much!). :} In today’s video I talk you through the three essential … Continue Reading …

3 strategies for awkward client interactions (membership)

your massage practice

It happens! Clients come in for a session and you’re not sure how to navigate the difference between your personalities. No problem. A huge part of learning to really own your practice is learning how to handle yourself professionally . . . even when it’s so awkward it makes you sweat. (Note: I am not … Continue Reading …

Strategies to get your chart notes done (membership)

massage chart notes soap notes

As you all know, I harp on chart notes (SOAP notes) a lot.  That’s because they really can make or break client retention . . . as long as you actually write them and use them! This question came up last week about HOW do I get myself to do them consistently.  This is a … Continue Reading …