What to do when you get it wrong with a client (membership)

your massage practice makes a difference in the world

Due to technical difficulties this week’s post is a blog post instead of a video! No one escapes making mistakes with clients.  Sometimes it’s a simple billing error or miscommunication about pricing.  Sometimes the client is uncomfortable (too cold, too hot, not enough bolstering, too much talking on your part, not enough checking in on … Continue Reading …

Another podcast sneak peek!

your massage practice is worth the effort

Did you see the new full Podcast episode on Friday, The Freedom of a Full Practice? Today was SO much fun! Before our client day started, Amber Cook and I jumped onto YouTube unannounced to give you a taste of what our upcoming podcast episodes are going to be like!  You can take a listen … Continue Reading …

How to manage a massage practice when you don’t really know what you’re doing (membership)

building your massage practice

Today I give you 4 concrete steps for getting your massage practice going when you’re not really sure what to do next (or first). This applies whether you’re just starting out or you have been in your practice for a while and are feeling stuck.  Time and time again, these four things are exactly what … Continue Reading …

Networking isn’t always about referrals (membership)

massage practice networking

As you know, I talk a lot about building strong referral relationships that are actual relationships.  But giving and receiving referrals is not the only reason to network for your massage practice.  Today I talk about the two other reasons that it is so important to build strong relationships with other business owners in your community. … Continue Reading …

How much grit does it take to grow and maintain a practice? (membership)

grit

There’s no doubt that it takes some grit to grow and maintain a practice.  BUT, we can’t be all-grit-all-the-time and expect ourselves to be ok with that. For me, this topic is one of the most profound aspects of running a business and it doesn’t get talked about enough. As I say in the video, … Continue Reading …

When family is big AND you’re an entrepreneur (membership)

family and business

It’s gonna happen.  When you’re growing and maintaining your practice, family and work will clash to some degree.  Not all the time (hopefully) and not super painfully (hopefully), but there is always the need to find a way for these two parts of life to co-exist. This is different than most jobs because your when … Continue Reading …

Your mistakes are NORMAL! (membership)

mistakes are normal

Mistakes can work for you – or at least not drag you down.  It is absolutely normal that we make mistakes when growing and running our practices. Whether it’s in spending money, managing client relationships, or a hundred other things that come up in our businesses, making sure you can get some kind of productivity … Continue Reading …

Short-term gain vs. Long-term client relationships (membership)

massage practice

This is a delicate balance to strike.  And when you are in the growth stage of your practice this dynamic can feel extra tricky. When you have pressing bills to pay . . . When it seems like money is flying out the door as you are growing your practice . . . When you’re feeling … Continue Reading …