Feedback: An essential tool for growing your massage practice

feedback for massage practice

Most practitioners avoid asking for feedback on their work because they’re afraid of what they’ll hear from clients!  Most of us have at least a little bit of insecurity and worry we’ll be embarrassed by what we hear. And yet . . . honest feedback from clients is essential to a healthy, long-term practice.  When … Continue Reading …

Podcast – a conversation about client retention

massage client retention

Last Friday’s podcast episode with Amber Cook of healingwaze.com got real deep, real fast!  (If you’re reading this via email, click through to see the episode player.) As you have so often heard me say, to have a full massage practice for the long term you need to be able to retain clients consistently.  What … Continue Reading …

Charting isn’t just annoying, it’s essential (membership)

charting massage practice

I hate charting.  It’s SOOOOO boring and tedious.  And yet, I do it for every. single. client. session. I think this is one of those topics that gets back-burnered because it’s misunderstood.  In the context of running my own massage practice, I don’t chart for insurance purposes.  I chart because it’s essential to my practice … Continue Reading …

This Friday – Live Podcast!

yomassage

I’m excited!  I’m going to be recording a podcast LIVE, with Tiffany and Katherine of Yomassage. Join us and ask questions live during our recording session on the YouTube livestream this Friday at 1:00pm Pacific. These ladies are working their tails off trying to keep up with their new business and I’m going to be … Continue Reading …

Are you beginning and ending your sessions on time? (membership)

begin and end massage sessions

I know this can seem like a bit of a no-brainer, but there are a couple of really deep issues at play here.   It is hard to overstate (as you will hear in the video) how far reaching this one “small” issue can be. And don’t worry, I’m not here to judge!  If you’re pretty … Continue Reading …

Final week!

your massage practice will change your life

It’s the last week to get the crazy good discount on the Massage Practice Tune-Up All-Class package!  Don’t let this pass you by.  The sale ends this Friday and then the package goes back up to it’s regular price. As many of you know, I’m not a huge fan of discounting my work – but … Continue Reading …

What to do when you get it wrong with a client (membership)

your massage practice makes a difference in the world

Due to technical difficulties this week’s post is a blog post instead of a video! No one escapes making mistakes with clients.  Sometimes it’s a simple billing error or miscommunication about pricing.  Sometimes the client is uncomfortable (too cold, too hot, not enough bolstering, too much talking on your part, not enough checking in on … Continue Reading …

Collaborations can grow your massage practice (membership)

massage practice collaborations

It’s tempting to think of our relationships with other practitioners as either referral relationships or nothing.  But dreaming up enjoyable opportunities for collaboration, even in the total absence of referrals, creates powerful opportunities for your massage practice. In today’s video I talk about how and why these collaborations can make such a big difference.  I … Continue Reading …